Shipping policy

Last updated: May 17, 2026

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

We ship to the United States. Estimated delivery times after dispatch:

Standard Shipping: 7–15 business days
Expedited Shipping: 5–10 business days (where available)

Please note that delivery times are estimates and may vary due to carrier delays, customs, or other factors outside our control.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package via the carrier's website.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items ordered. We periodically offer free shipping promotions — check our website for current offers.

Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, please contact us at info@pawzelio.com and we will investigate the issue with the carrier. We are not responsible for delays caused by customs, weather, or carrier disruptions.

Incorrect Address

Please ensure your shipping address is correct at checkout. Pawzelio is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@pawzelio.com — we will do our best to update it before dispatch.