FAQ

Straight answers to the questions we hear most. Anything else — write to info@pawzelio.com.

How long does shipping take?

Every U.S. order ships free and tracked — you'll get the tracking number the moment it leaves. Orders are processed within 1–3 business days; estimated delivery windows are listed on each product page and in our shipping policy.

What's your return policy?

30 days from delivery, for any reason. If a product doesn't fit your home or your animal doesn't take to it, email us and we'll walk you through the return — full refund once it's on its way back.

What happens to the Smart Feeder in a power or Wi-Fi outage?

The feeder runs on its included AC adapter — there's no battery backup, so a power cut pauses feeding until power returns. You'll also lose the camera feed until your connection is back. We'd rather you know that before an outage than after.

Will the fountain really get my cat drinking more?

Most cats prefer moving water, and many drink more with a fountain — but no device can promise a specific cat's behavior. Give it two weeks, placed away from the food bowl. If it isn't working out, our 30-day returns cover it.

How do I clean these?

Everything that touches food or water is designed to come apart: the feeder's bowl and tray lift out for a weekly wash, the fountain's components detach for a rinse, and the travel bottle disassembles fully. Each product page lists its exact care steps.

Which size or setting fits my pet?

Each product page lists a plain sizing note. If you're between settings or your household runs multi-pet, email info@pawzelio.com and we'll help you choose.

How do I reach support?

Email info@pawzelio.com. A real person replies — including help with setup, filters, and returns.